A Word About Policies
To encourage consistent attendance and maximum dedication from students, it is necessary to have firm policies in place. This, in turn, produces an excellent rate of progress and satisfied customers. Customers who abide by the policies will see a maximum return on their investment, and we, in turn, can focus our energy on teaching the students instead of discussing payment issues and such with clients.
Our policies that are designed to protect both the interests of the studens/clients and the teachers/studio. These policies have been developed and fine-tuned over many years of service to our community. We are strict with our policies. This means that all policies will be fully enforced. Please READ CAREFULLY over the policies and be sure that you can live with our policies before you enroll in lessons.
Keyboard Adventures Policies - Effective Sept 1, 2011
TUITION
Private Lessons (piano and keyboard)
Tuition for private lessons is based upon 47 scheduled lessons per year, with 5 weeks off. We do not charge by the lesson. The calendar is carefully planned each August to ensure that every student, regardless of the day of week you attend, has 47 lessons on the schedule per year. We divide the annual tuition amount into equal monthly installments or quarterly installments. This helps our customers budget accordingly, knowing that the amount will not vary. Tuition rates for private lessons are as follows:
Half-Hour Lessons $391 per quarter (5% discount) or $138/ mos.
45-Minute Lessons $581 per quarter (5% discount) or $204/ mos.
60-Minute Lessons $782 per quarter (5% discount) or $275/ mos.
* Family Discount - Each additional family member is $10 less per month or quarter.
REGISTRATION
Registration is ongoing, year-round. Students should fill out the interest form if interested in signing up for lessons. Students are also welcome to observe a class or lesson free of charge. Pleaes e-mail us to set up a time to do so.
PAYMENT PROCEDURES
We e-mail invoices on a monthly basis (even if you have a zero balance or credit balance), prior to the beginning of the month. Students may pay their invoice online through Paypal or credit/debit card. Students may also set up recurring automatic payments (subscriptions) to be issued through Paypal. We also accept checks and cash. You may present your check or cash payment at the lesson, or mail it to 210 N 21st Street, Unit I, Purcellville, VA 20132. Checks should be made out to Mad Music Lab.
HOW TO SET UP RECURRING MONTHLY PAYMENTS
1. Login to your account here, using the username and password you received in the welcome e-mail.
2. Go to Billing.
3. Click "Make Online Payment."
4. In the box that says "Recurring Payment," enter the amount you wish to pay each month.
5. Follow the directions from there.
HOW TO SET UP RECURRING QUARTERLY PAYMENTS
Customers are not able to set up recurring quarterly payments through our system or Paypal, but if you would like to automate these payments, we suggest scheduling the 4 quarterly payments with your bank's online bill payment system.
HOW CREDITS ARE HANDLED WITH RECURRING AUTOMATIC PAYMENTS (Paypal Subscriptions)
Should you accumulate credits on your account for any teacher cancellations or studio closures for inclement weather, refund checks will be issued quarterly (Sept, Dec, Mar, and June), or when you finish your class/ terminate your lessons.
PAYMENT DUE DATES AND LATE PAYMENTS
Quarterly payments are due 9/1, 12/1, 3/1, and 6/1. A late fee of $15 will be assessed if payment is received after the 7th of the aforementioned months. If enrolled in the monthly payment plan, payments are due the first week of each month, and no later than the 7th. A late fee of $15 will be assessed if payment is received after the 7th.
SHEET MUSIC, BOOKS, AND MATERIALS
Should students need books, materials, or sheet music, the teacher will notify the paying party via e-mail and provide ordering instructions. The paying party is then responsible for ordering the books or sheet music promptly so that instruction is not compromised by lack of materials. The customer, and not the studio, is responsible for the cost of the materials. These are not included in your tuition. Sometimes we may be able to give you a book we have in stock, in which case we will apply the charge to your account.
STUDENT ILLNESS POLICY
If you are too sick to go to school or work, please do not come to class (student cancellation policy below). The teacher reserves the right to cancel a student's lesson if the student appears to be seriously ill when s/he arrives.
STUDIO ANTI-GERM PROCEDURES
Students should arrive with clean hands and trimmed nails. Please use the bathroom to wash up as needed prior to your lesson or class.
STUDENT CANCELLATION POLICY
Private Lessons: Students are expected to do their best to keep their scheduled weekly appointment time. The private lesson schedule is always full, especially during the school year, so we ask that you make sure you can commit to a regular, recurring time before signing up. There is no refund for students who miss their lesson, but you may register for a makeup lesson or clinic online (subject to availability), as long as you give us a minimum of 24 hours notice. Students who fail to give 24 hours notice are not eligible for a makeup lesson. Should a student need to cancel a lesson, it is the student/client's responsibility to go online (login from the studio website) and cancel the lesson. While logged in, you can also register for a makeup lesson time or makeup clinic, should one be available. If you are not near a computer, please text the teacher's cell phone or leave her a voice mail to let her know you will not be there. A swap list may be provided to allow students to trade lesson times, should the studio schedule be completely full.
TEACHER CANCELLATION POLICY
Should a teacher need to cancel a lesson, the studio will schedule a makeup lesson at a mutually agreeable time or apply a credit to the student's account.
INCLEMENT WEATHER POLICY
We do not follow school or government cancellations for inclement weather. Should the studio decide to cancel lessons/classes for inclement weather, a credit will be applied to your account, or a makeup time will be scheduled (where practical).
REFERRAL DISCOUNT
For each new student you refer to Keyboard Adventures, you will receive $25 off your next tuition payment, although we appreciate your friendly reminder if we forget. The student you refer must officially enroll in order to receive your coupon. Limit 2 coupouns per semester.
TERMINATION
Termination by the Studio
The studio may terminate your enrollment for any reason, including but not limited to nonpayment, late payments, returned checks, poor attendance record, excessive student cancellations, consistent failure to be prepared for class (including leaving your music books at home or not practicing), failure to keep an open line of communication with the teacher, and failure to participate in recitals.
Termination by the Student
To avoid owing any additional fees, please provide two weeks advanced notice in writing before the next scheduled payment is due. You may e-mail your notice to me. The following refund procedures will be observed (provided that adequate notice is given):
Quarterly Payment Plan
Withdrawal within 2 months: 25% refund
Withdrawal beyond 2 months: 0% refund
Monthly Payment Plan
No refund given for lessons missed when only a partial month was attended.
OPTIONAL PROGRAM FEES
Activities and events may be offered that are not included in your tuition. The teacher will announce these activities in advance and registration will be online. All activities will be optional to participate in, and fees outside your tuition may be charged.
TUITION AND FEE CHANGES
Tuition and fee amounts will be periodically reviewed and are subject to change. Students will be given one month's notice, in writing of any change in tuition or fees.
POLICY CHANGES
Students will be given one month's written notice of any policy changes.
SUMMER
Private Students wishing to guarantee fall placement will be asked to make a minimum investment in their summer studies in the form of ongoing lessons and/or summer camps. Summer minimums will be announced in advance.
RECITALS
Students will be expected to participate 1 - 2 recitals each year. Even if students are not ready to perform, they will be expected to help out in some capacity at the recital.
